If you’re seeing the “Simulation failed with error: account not found” message while using BullX Neo, don’t worry—you’re not alone. Many users have encountered this issue, and the good news is that it’s usually fixable with a few simple steps.

Whether you’re trying to execute a trade, transfer funds, or interact with the platform, this error typically means that BullX Neo can’t find the correct wallet to complete the action. Let’s dive into the possible causes and fixes so you can get back to trading smoothly.

Why Am I Getting This Error?

The “account not found” error generally happens for one of these reasons:

  • You have multiple wallets in BullX Neo, and the system is getting confused.
  • Your wallet doesn’t have enough funds to cover transaction fees.
  • BullX Neo is experiencing a temporary glitch or bug that’s affecting account recognition.

Now that we know the likely causes, let’s go through the solutions.

How to Fix It

1. Archive Extra Wallets

Many users have fixed this error by simply archiving extra wallets in their BullX Neo app. If you have multiple wallets, BullX might not be recognizing the correct one.

Here’s how you can fix it:

  • Go to Wallet Settings in BullX Neo.
  • Check if you have multiple wallets.
  • Archive or remove any extra wallets that you’re not actively using.
  • Restart the BullX Neo app and try again.

One trader reported: “I had two wallets, and even though I was using my primary one, I had to archive the other one. Once I did that, the error disappeared.”

2. Check Your Balance

Even if you have enough crypto for your trade, you still need a little extra to cover transaction fees. If your balance is too low, BullX Neo might fail the transaction and show the “account not found” error.

Solution: Add some extra SOL (if you’re using Solana) or the required network currency for transaction fees.

3. Update or Restart BullX Neo

Sometimes, the problem isn’t on your end. BullX Neo could have a temporary bug or need an update.

Steps to fix it:

  • Close and restart the app.
  • Check if there’s a new update available and install it.
  • Try logging out and back in.

Final Thoughts

The “Simulation failed with error: account not found” message can be annoying, but it’s usually an easy fix. Start by archiving extra wallets, checking your balance, and making sure your app is updated.

If the problem still persists, you might want to reach out to BullX Neo support or check their community forums for any ongoing issues.

Need more help? Watch this BullX Neo tutorial for a walkthrough on using the platform effectively.

Happy trading, and may your transactions go through smoothly!